Look here at this link [Payments arrangements] (https://comca.st/3ktXQth) to see how to make your arrangement online; also always call 1-800-Xfinity to set up your arrangement in the automated system. It takes 20 minutes of hitting numerous prompts, screaming OPERATOR into the phone which they try to avoid at all costs and to top it off when you finally get to one, they dont work with you to modify it cause the say you agreed to it. Reddit, Inc. 2023. 1 Message Monday, June 26th, 2023 12:36 PM Suddenly not able to make payment arrangement Every month I have to make a scheduled payment for after the due date, because of when I get paid. View Your Balance and Due Date with the Xfinity My Account App These are particularly interesting for customers with old Comcast debt holding them back from getting cable service. Set up your network in minutes and get 24/7 real-time support any time you need it. These standards are surprisingly high compared with the pre-Covid standards. You can email the site owner to let them know you were blocked. When you're done, click Save. When I talk to the chat bot, it gives me a number to call. You can then select the payment date. Click the "direct message" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. 710 days after your bills initial due date. Tap Manage billing preferences. How do I goabout doing so? You may be required to sign in again. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I set up a payment arrangement, however my account is showing now that if I dont pay in a few days the account will be suspended anyway. Tap the Your total balance due billing card. Managing or Canceling Scheduled Payments Click Manage Scheduled Payments under the Billing tab. So this option is ideal if you know youre about to experience a tight budget in the next month or so and need more time to pay your next bill. After clicking on one of our names, do you happen to see the "send a message" button in the top right corner? If you're eligible to set up a payment arrangement, you should see a "red dollar" icon. 3 mo. and our As of 2023, Xfinity maintains a forgiveness program for new customers with old debt that they cant afford to pay off. There isn't a link,@user_fba2ae. So I have Xfinity Mobile and Internet. Please help to have the arrangement show in the account again Question Updated 7 days ago 12 1 0 2 Like Comment Follow Responses CCEdgardo +13 more Bill extensions are the best quick fix for customers who have only missed one month of billing. We would be more than happy to review your account, and check on the status for you. To set up a payment arrangement, follow these steps: If you opt to add a payment method, later on, the confirmation will tell you what date and time you need to add the payment method. Xfinity customer support chat (following the link and click the contact option that says Xfinity Assistant). We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our community is your official source on Reddit for help with Xfinity services. If you need help identifying which option is best for you, here is a table summarizing the various approaches: Customers can reactivate their accounts and begin receiving service again only after any past amounts have been paid in full. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Send the full message to our shared support handle Xfinity Support. Hello @user_510aed! It gives me no option to talk to a human, since it has to do with making a payment arrangement it says it has to be thru the phone bot. Like any consumer service, Xfinity can and often do send delinquent accounts to collections agencies. Im past due on both(lost my job) and Im trying to set up a payment arrangement for my Mobile account. I spoke to an agent and let him know the issue and that I would've been able to pay on 01/12. Cookie Notice In your chat with Xfinity Assistant, select I'd like to see my payment options. I no longer see the arrangement on the app. He had me in the chat for around 30 min and said he was working on extending the payment date and also on lowering our bill, allegedly. Typically you would see a message saying if this amount is paid by this date, your account will qualify for an arrangement if it is eligible an arrangement. Under Bill Settings, select Bill Due Date.. I plan on paying the payment however I cannot today. Select a stored payment method or use a new method. Visit My Account online or download the Xfinity App, the choice is yours. Is there anyone who I can speak to regarding the agent telling me the due date was extended? In your chat with Xfinity Assistant, select Set up a payment arrangement. Please send us a direct message with your name, and service address. Add, change or remove a saved payment method. This website is using a security service to protect itself from online attacks. It was accepted & confirmed I would be okay to pay it next month. Welcome to the Xfinity community! And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. If you need specific details about recent payments, your repayment plan schedule or your past-due balance, refer to the emails we've sent or chat with us through Xfinity Assistant. Tap Make a Payment. You can make consistent payments but need a structured plan to get caught up and avoid account termination. Thank you for reaching out to us over our Xfinity Community Forums. I made a reschedule to pay it off next month. Hi there,@user_5b79d1. So I have Xfinity Mobile and Internet. Managing Your Service. Privacy Policy. Click the Chat for options button located next to this icon. Also, keep in mind that if your account is not currently showing past due, you would not see this option until the balance shows past due. When I go on the app, it directs me to a chat bot. Show Me How Click the Bill details link that is located next to your amount due. 1 Message Tuesday, June 20th, 2023 3:11 AM Payment arrangement I set up a payment arrangement, however my account is showing now that if I don't pay in a few days the account will be suspended anyway. Go to the Billing section found under your Account icon. Cloudflare Ray ID: 7de74e29fe9c0784 If you need a little more time to pay, consider changing your due date in advance. Thank you for reaching out to us via our forums. Select Billing from the drop-down menu. Tap on a payment method (checking/bank account or credit/debit card) to update its details or remove it from your account. Send prayers that I can actually get my payment arrangement made so I can get my phone cut back on . Xfinity Assistant isn't helping. Everything you need to manage your account pay your bill, view your plan details, change or upgrade your service, and more Xfinity Rewards. Please send us a PM with your first and last name, as well as house numbers to your service address. If youre eligible to set up a payment arrangement, you should see a red dollar icon. Nothing about my Xfinity mobile. Under some circumstances, you may even qualify for free internet. If youre struggling to pay the internet bill, this is well worth checking against your current or new Xfinity service. I was prompted to make a payment arrangement for my past due only which is normal for me. I definitely know how it is to need more time to make a payment, and we have great options to help set up payment arrangements to help keep your account current. To set up a payment arrangement, follow these steps: Look for payment options near the "red dollar" icon inside your Xfinity online account. Finally, the absolute lowest and most reliable internet plans offered by Xfinity are their low-income plans. Select the payment method you'd like to use for automatic payments and check the box next to I agree to the Automatic Payments Terms . The government estimates that around 40% of US households are able to take advantage of this program. Review your selection in the review section. By selecting Accept all, you consent to our use of Cookies. Login to My Account and select Make a Payment. This website is using a security service to protect itself from online attacks. Next day I get home from work and no wifi/cable. Select the payment amount and the date you'd like to pay. It would be the same process. New customers with less than one month of service receive less lenience than existing or long-time customers. Sent me a confirmation code and all. Check out Xfinitys page on the Affordable Connectivity Program for discount eligibility. If youre satisfied with your changes, click the Submit button. You should know that the new due date will affect the next bill cycle, not the current one. You've missed a payment and cannot pay the amount due all at once. I would be happy to assist you in any way I can to get this fixed. . Account Management. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. We look forward to hearing from you! You cant do it thru the app for Xfinity Mobile users. The "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Get the most out of Xfinity from Comcast by signing in to your account. Get the most out of Xfinity from Comcast by signing in to your account. https://corporate.comcast.com/stories/meet-our-digital-care-team. In summary, the sooner you contact Xfinity and establish a payment plan, the better your outcome. Experiencing a loss of income can be a scary and confusing time. Look here at this link [Payments arrangements](https://comca.st/3ktXQth) to see how to make your arrangement online; also always call 1-800-Xfinity to set up your arrangement in the automated system. Your IP: When I talk to the chat bot, it gives me a number to call. Comcast needs to fix this asap! You can set up a payment arrangement at https://comca.st/3eD0lWg or the My Account app, under the billing tab. Hello @user_510aed! Xfinity participates in the Federal Affordable Connectivity Program, or ACP, which provides $30 per month internet service discounts to anyone with income at or below 200% of the federal poverty standards. You can confirm if you are billed by Comcast Xfinity on your Hulu Account page your billing party is listed in the Payment Information section. Nothing about my Xfinity mobile. #1 Dec 17, 2019 #1 I had an account that I was t able to make payments anymore and I wanted to see if there is some how I can make a payment arrangement to get my services back up This question, "Payment arrangement," is about XFinity-Comcast TV Television Apps. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Hello, recently money has been kind of tight. You should see a confirmation on the next page. In 2023, thats a $27,180 annual income for a single person or $55,500 for a family of four. Here are your contact points to get it done today: If your bill has already been sent to collections, paying the bill immediately and working proactively with the collections agency is usually the best path toward eventually removing the mark from your credit reports. If I go to the My Account app online, there's a way to schedule a future payment, but it does not recognize it as a payment extension and says I have to pay before the due date. To send a "Direct Message" message: Click "Sign In" if necessary The action you just performed triggered the security solution. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I made 4 attempts by hanging up and calling back and each time I chose PAST DUE balance before I finally said F it just to keep my services cause I was left no other choice. Security PIN 1 Articles. Having a hard time financially and need to make payment arrangements. This question, "How do I make a payment arrangement on the my account app?," is about XFinity-Comcast TV Television Apps. Hello @user_fba2ae, and thank you for reaching out about your trouble setting up a promise to pay for only the past due amount through the app. With our new Xfinity support chat, you do not need to input the name of a person. (The streaming service had been free on Xfinity since it launched in July 2020.) FAQs By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Xfinity Assistant will explain your payment arrangement enrollment options. Sure enough, he told me he was able to push the due date to 01/12 and was able to lower our bill. Sign into your account using your Xfinity ID and password. The concern is not "accessibility / disability" help related Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. All rights reserved. @ComcastAmanda That just shows how to schedule a payment. View Billing Information Manage Premium Channels Move or Transfer Service. When I go on the app, it directs me to a chat bot. You must have gone through at least one billing cycle. Once youve set up a payment plan, we suggest checking if you qualify for current Federal and State internet subsidies to reduce ongoing bills. Customers behind on bills should also explore Xfinitys income-based discount offers, which have expanded considerably in 2023. By selecting Accept all, you consent to our use of Cookies. When I call that number, it ONLY gives me my Internet options. To send a private message, please click the chat icon next to the bell in the upper right corner. You cannot have any past due balances to schedule your new due date. It has been reported that if your account was closed (aka deactivated) for more than 90 days, you might have to sign up as a new customer. Im just frustrated and want to get what should be a super simple task done. Learn more March 3, 2023 Paying off a past-due balance doesn't have to be overwhelming. Had a few bad months and haven't been able to pay my bill as scheduled but always made payment arrangements to get it paid but even with confirmation # of payment I get my services suspended every day before the date I promised to pay (suspended everyday this week) . Be aware that you must create a payment method for the past due amount; however, you will not be charged the amount due until the selected date. I literally just need to make a payment arrangement. Can anyone assist? Comcast is extremely misleading!! Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. In some instances, you may be able to choose your payment method and date later on, but this is not the case for most. Im past due on both (lost my job) and I'm trying to set up a payment arrangement for my Mobile account. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If you have questions about your services, we're here to answer them. Can you send me a link because I cannot find the icon. To send a direct message: Click "Sign In" if necessary Click the "Direct Message icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. However, they noted that this timeline is dependent on the customers unique payment history. After setting up your payment option, click the Submit button to submit your selected arrangement. Billing & Payments. Every time I need help from Xfinity, I end up getting so frustrated bc its soooo unhelpful. Tap. Scan this QR code to download the app now. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Also, you can create the extended due date request on the Xfinity mobile app if that is more convenient for you. Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Nov 03, 2022 If you are a Comcast customer with an Xfinity Flex or eligible X1 device, you can pay for Hulu through your Comcast Xfinity bill. If you want to chat with a representative about this option, use the Ask Xfinity chat option at the bottom of this payment arrangement support page. Select Bill details. 2 0 rigotamus New Poster Here are some things to keep in mind: You may be eligible to choose your payment arrangement date and add a payment method later. Reddit and its partners use cookies and similar technologies to provide you with a better experience.
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